1. Our approach to resizing depends on the nature of the product you have ordered, and how long after you received the product you wish to have it resized.
2. In all cases, we require you to pay the costs of returning the product to us (including any applicable customs duties and other costs relating to transporting the product back to us).
3. If you return your product to us within 28 days of receipt, we will usually resize it up or down slightly free of charge once. We may refuse to do so in certain circumstances at our discretion, including where the ring has a stone set or where we otherwise feel that resizing carries an unusually high risk of damage to the product. If you require a second resizing, we will charge you a fee which will be notified to you at the time (based on the work required).
4. If your product is a stone set ring, you will have been required to attend a fitting date during the manufacturing process before the stone was set (or, if you are based outside the UK or otherwise unable to visit our premises, you may instead have been asked to use a replica resin ring to verify your finger size). It will not be possible to re-size the ring at all thereafter.
5. If you engage any third party to resize, repair or otherwise alter a product supplied by us, we will not be in any way responsible for the effect of any acts of such a third party, including where their actions result in damage to the ring or loosening/loss of any set stone.

1. to reflect changes in relevant laws and regulatory requirements; and
2. to implement minor technical adjustments and improvements, for example to improve comfort or durability. These changes will not affect your use of the product.

1. UK - next working day;
2. Europe - 2-3 working days;
3. USA & Canada - 2-3 working days;
4. Australia and New Zealand - 2-5 working days; and
5. Rest of the World - 2-5 working days.

1. we have refused to deliver the products;
2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
3. you told us before we accepted your order that delivery within the delivery deadline was essential.

1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
3. If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products;
4. In all other cases (if we are not at fault and there is no right to change your mind), please contact us on the details in clause 2.2 to see whether we will agree to a return, and on what terms.

1. we have told you about an upcoming major change to the product or these terms which you do not agree to;
2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
3. (if you are based in the UK or EU only) we notify you that there is a risk that supply of the products may be significantly delayed because of events outside our control; or
4. you have a legal right to end the contract because of something we have done wrong.

1. only applies to customers based in the UK and EU. For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. If you are based outside the EU and UK, we offer you the same right as a gesture of goodwill.
2. When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
   1. products which have been personalised to you, including engraved or bespoke items;
   2. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or
   3. any products which become mixed inseparably with other items after their delivery.
3. How long do I have to change my mind? You have 14 days after the day on which the products are delivered to your nominated address, or (if the products are split into separate deliveries) 14 days after the last products within the order are so delivered.

1. Phone, email or post. Please contact Customer Services on the details in clause 2.2. Please provide your name, home address, details of the order and, where available, your phone number and email address.
2. Online. Complete the form on our website at https://rebussignetrings.co.uk/Model_Cancellation_Form.pdf.

1. if the products are faulty or misdescribed; or
2. if you are ending the contract under clause 8.2.

   In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
3. you do not, within a reasonable time, allow us to deliver the products to you.

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 in the UK says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

1. Up to 30 days: if your products are faulty, then you can get an immediate refund.
2. Up to six months: if your products can't be repaired or replaced, then you're entitled to a full refund, in most cases.
3. Up to six years: if your products do not last a reasonable length of time you may be entitled to some money back.

1. You must return the products to us at the address in clause 2.2, along with proof of purchase, within 12 months of the date of delivery or collection (as applicable);
2. The warranty will cease if anyone other than us has attempted to repair, resize or otherwise alter the products (including if you have done this yourself);

3. This warranty will not cover any of the following:

   1. Loss of, damage to or breakage of the product after delivery or collection (as applicable);
   2. Gradual degradation or changes in appearance as a result of normal wear and tear or tarnishing; or
   3. Careless handling or improper use (including the effects of cleaning).
4. Where you are covered by this warranty, it will be at our discretion whether to repair the product, replace it, or refund you for the amount you paid for the product.

1. All discounts referred to are against the price of the products excluding delivery and/or any services such as personalisation or design;
2. Discount codes are non-transferable, and may only be applied by the person or account to whom they were sent;
3. Discount codes may be used once only, and cannot be applied retrospectively to orders already placed;
4. Discount codes may be used only once, and only one discount code may be applied to an order;
5. Discount codes will be subject to any other rules set out in the covering email or other literature with which the code is provided; and
6. We reserve the right to withdraw any discount code at any time, without notice.